You should be presented with agency or freelancer contracts and service level agreements early in a selection process. This documentation is absolutely key to your ongoing relationship as it represents the actual agreement between your two companies.
Let’s just emphasise this… it’s not what was said in a pre-sales meeting, it’s not what was discussed on the phone when you are sorting out the details, it’s not what is on the agencies web site…
Your relationship is governed by the formal agreement you are going to sign!
We have spent many years working with contracts of all shapes and sizes in the digital marketing sector and can advise you appropriately about what you are going to sign. We do this not from a legal perspective but from that of practical implementation.
Better still, we can supply a contract and SLA that has proven to be fair to both parties. There is no reason why you have to sign another company’s contract, the only reason this is normally done is that you probably don’t want to write one yourself or pay for a solicitor to write one for you.
Our contract/SLA has evolved over many years and has been tested over many real life issues and challenges.